How do we detect if a camera is offline and reflect on the dashboard?
- Each camera sends a 'heartbeat' every 10 seconds to signify its active status.
- If a camera fails to send a heartbeat for a period of 5 minutes or longer, it is marked as offline.
- The camera online/offline statuses are not automatically refreshed on the dashboard. To see the latest status, the page will need to be manually refreshed.
How do camera offline alerts work?
We perform a scan of all cameras every minute, scrutinizing the timestamp of their last recorded heartbeat. If the duration since the last successful heartbeat exceeds a preset threshold, a 'camera disconnect' alert is triggered. Theoretically, with the minimum configurable camera disconnect alert being 5 minutes, a camera could be disconnected for a maximum of 11 minutes before an alert is issued.
We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.