Installing a Replacement IVR

Please follow the steps below after you have received the appliance to begin the installation of your replacement appliance:

Step 1: Unbox the appliance which should contain the following items: 

• Spot Appliance NVR 
• 2 x Ethernet Cables
• Power Cord

Note: There will be a serial number sticker on the Spot appliance starting with the letters "sn". Please note this down as you will need it to add to your dashboard

Step 2: Finding and connecting to the network where your existing cameras are connected

Since this is a replacement you simply just remove the ethernet cable that was connected to your previous appliance and connect it to the new one.

Plug the power cord into the back of the Spot AI NVR appliance and plug it into an appropriate outlet. 

Important: Please be sure to press the power button on the front of the Spot Appliance to power it on. 

Step 3: Ensuring the appliance has an internet connection

1. Log in to the Spot AI dashboard at https://dashboard.spotai.co

2. Navigate to the Configure link at the top of the page and then click on Locations 

3. Since this is a new appliance you would need to add it by doing the following: Click the Edit button of the location where you are replacing the appliance.

On the next screen, navigate to the Appliances tab and then click on Add Appliance on the bottom left of the page

Input the appliance serial number (located on the sticker on the Spot appliance, that starts with "sn") and click Register Appliance

If you get two green check-boxes as shown like the image below, you have completed installing the appliance - Congratulations!  Follow Adding a New Camera to the Appliance to add Cameras to your Spot AI Dashboard. 

Important: Please connect all Appliances for the location before moving on to adding cameras. This will allow the cameras to be automatically load-balanced between all appliances at the location.

Step 4: If the appliance shows "Not connected" 

Your Spot appliance will be shipped with a second ethernet cable. Connect one end to the Spot AI appliance's second ethernet port (at the back of the appliance) and connect the other end to your router or a switch with outbound internet connectivity. 

If you are unsure of how to find your router or a switch with outbound internet connectivity, please contact your network administrator or Spot AI Support.

Once ethernet is connected at both ends, wait for 3-5 minutes for the green checkbox to appear indicating that the Appliance is "connected". 

If it still shows "Not connected", it may be an issue with the firewall. Use this guide to verify there are no firewall rules that need to be opened. 

Step 5: Create a Support ticket to move your cameras to the new IVR.

Step 6: After the replacement appliance is back online, customers should immediately pack the old NVR/IVR in the box the replacement came with and return it using the provided shipping label. Our hardware team will retain the hard drives for 90 days in case customers need to recover the footage.

For more details on how to return the old appliance refer to this link

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.