The Spot appliance has a built-in local troubleshooting page that can be used to configure network settings and perform basic troubleshooting. There are a few different ways to access the appliance's local troubleshooting page.

Remote Access

To connect to the appliance's troubleshooting page remotely: 

1. Navigate to dashboard.spotai.co
2. Click on the Configure at the top of the page
3. Go to Locations on the left menu
4. Select Edit for the location with the appliance
5. Select Appliances on the top menu
6. Select Troubleshoot
7. Make sure the toggle is set to Remote and click Connect to Remote Appliance

Local Access

There are two main ways to connect to the appliance's troubleshooting page locally: 

A. Using the Serial.Local Address

To connect to the appliance's troubleshooting page locally:

1. Navigate to dashboard.spotai.co
2. Click on the Configure at the top of the page
3. Go to Locations on the left menu
4. Select Edit for the location with the appliance
5. Select Appliances on the top menu
6. Select Troubleshoot
7. Make sure the toggle is set to Local
8. Make note of the appliance's password in #3 as it will be required to get in
9. Navigate to the URL in #2 where it says "Navigate to https://sn4b-abc123.local/www" by clicking it
10. Once the page comes up, enter the password to access the page

B. Using Static Fallback IPs

If both Remote access and the serial.local address fails, there are unique pre-configured static IPs built into each network interface. To find the IPs configured to the specific appliance:

1. To locate these IPs, follow steps 1-7 under Remote Access and select "Local."
2. You'll find "Wire Connection 1" and "Wire Connection 2" listed with two IPs each.
3. The motherboard ethernet port (surrounded by USB ports) corresponds to "Wire Connection 1." For Spot Business P340, "Wire Connection 2" represents the PCIe card ethernet port below.
4. Note down the IPs listed on the Dashboard.
5. Temporarily adjust your computer's IP to match the first three octets of the appliance's static IP and set the fourth octet to be one less. Set the Subnet Mask to 255.255.255.0.
   • Example 1: If the appliance's static IP is 10.170.50.220, change your computer's IP to 10.170.50.219.
   • Example 2: If the appliance's static IP is 192.168.78.70, change your computer's IP to 192.168.78.69.
6. Finally, try to access the IPs retrieved from the Dashboard using the format: https://[IP Address]/www (e.g., https://10.170.50.220/www or https://192.168.78.70/www).

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