How to check your camera health

Camera health is a useful tool that you can use to diagnose and triage your cameras. It contains information such as a Resolution Tip, Camera Connectivity Timeline, and Camera Configuration. In this guide, we'll be going over how to get to and use your Camera Health dashboard.

When you are on your view page, simply click on Health on the top right.

This will take you to the Health Stats page, which gives you a summary of all your camera health.

The banner on the right is a visual for the status of your camera - green means it's good to go, and red means it's down. You'll be able to see the camera name, location, issue, and how long you've had the issue for here as well. Click on any of the cameras to go into its Detailed Health page.

In Detailed Health, you're able to get an in-depth look at when and why your camera is down. Let's take a look:

The first thing you'll notice on Detailed Health is that there is a screenshot of what your camera saw last. If the camera is down, it will show you what it saw last before it went offline. If the camera is functional, you'll see a live screenshot that refreshes every 10 minutes. You'll also see a Resolution Tip which tells you what you can do to bring the camera back online. You can also edit the Camera Name and go directly to the Live Camera Feed by clicking the blue button here as well.

Scroll down a bit and you'll see the Health Timeline. The timeline is an easy way to visualize and see how often this camera goes down, and when. Camera Connectivity is how often your cameras are connected or disconnected, while User Activity means whenever the camera was accessed through Spot.

For a more granular look into your timeline, click and highlight an area of the timeline and it'll zoom in into the exact time and day you selected. By default, we also calculate the percentage of time your camera has been connected for the last month, but you can change the length by changing the Time Range above it.

Scroll a little further down and you’ll see Details, where you can note down the Camera Model, Camera Year, Camera Cost, Camera Installer, Camera Installation Date, and Camera Connection Type for future reference. Beneath that, you'll see Configuration information for your IT team to refer to.

Congratulations, you've learned how to check your camera health on Spot! 🙌

P.S.: Be sure to check out the Tutorials section in your dashboard for a virtual walkthrough! 😊