Spot now supports the integration of your intercom system into the Dashboard using the new Bidirectional Audio feature. For information on Bidirectional Audio set-up and use, please see this article.
You must have Admin permissions to set up this integration.
Step 1: Create the Integration
From the Spot Dashboard, access the Integrations tab. Select the option to connect with your Intercom System.
Step 2: Enter your Intercom Settings
Choose a Device Name, and enter the IP Address of your intercom. It must be a valid IP on your network.
Step 3: Choose cameras
You can select up to four cameras to integrate with your Intercom System.
Using Bullhorn Intercom Integration in Live View
Prior to using bidirectional audio in live view, your browser must have access to your computer’s microphone.
Once bidirectional audio Intercom is enabled on the camera, there will be a microphone indicator on the live view for that camera. Click here to use the feature.
Once clicked, “Click & Hold to Talk” will appear. While holding this button down, audio will project out from the chosen speaker at the facility.
When done projecting, close the audio channel. If the audio channel is not closed, bidirectional audio will not be available for any other user for this specific camera.
The Intercom Integration will only work for intercoms that support peer-to-peer Session Initiation Protocol (SIP) with Voice over IP (VoIP) systems.
This article lists the steps necessary to enable audio on Spot cameras. The Intercom Integration also requires an intercom to project through, and supports up to a total of four linked cameras. Additionally, Bidirectional Audio requires the browser to have access to the computer’s microphone. Finally, this feature is currently product gated. If you feel your organization should be included in testing this feature, please reach out to your CSM to discuss.
What happens if a camera equipped with a speaker is linked to a bullhorn using the above workflow?
If a camera equipped with a speaker is linked to a bullhorn, the bullhorn workflow will take priority meaning the audio the customer is wishing to project will be projected through the bullhorn and not the camera with the speaker.
What happens when two users are attempting to project from the same camera?
The user who attempted to project audio first will have a successful attempt. The second user will receive an error message stating this camera is already being used for bidirectional audio.
If an intercom is being set up as an integration, why don’t they have events similar to other integrations?
Integrations with equipment that receive events such as the HALO sensor, would generate events. ie Vaping is detected, this is an event. Customers can project audio for whatever reason they choose which might not necessarily qualify as an event. We have opted to not generate events out of this manual interaction pattern. If there is enough customer feedback, we may change our opinion on this.
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