Thanks for signing up for your Spot AI trial. We are excited to have you onboard! Here’s what you can expect during the trial:

Before the Activation Call

What we do: 

• Ship out the trial equipment to your site (IVR and Cameras)
• Send email(s) to the admin(s) to create your dashboard access
• Set up Trial Activation call with you and our technical experts   ←- you are here

What we need from you: 

Network Setup

Prep your network - we’re flexible, but here are examples of network topologies

• Create any VLAN(s) required or identify which subnet(s) the IVR and cameras will connect to
• Configure the firewall to allow the IVR outbound internet access if not already allowed (cameras don’t need internet access)
• Make sure the IVRs and cameras can get IP addresses - DHCP makes your life easier, but you can assign static IP addresses manually
• Confirm you have enough open PoE switch ports if adding new IP cameras

Camera Info

IP Cameras directly connected to a PoE switch

• Confirm you have the camera username/passwords and check that they're online and working

IP Cameras plugged into an NVR - 2 options:

Option 1 - the NVR supports RTSP

• Leave the cameras as-is. Confirm you have the username/password for the NVR and the RTSP url

Option 2 - the NVR does not support RTSP

• Move the cameras from the NVR into a PoE switch. 
  • If the cameras are statically addressed, work with your Network Administrator to reassign them appropriately
  • Confirm you have the username/password for the cameras
  • Confirm you have the RTSP URL for the cameras

Analog Cameras connected to a DVR

• Confirm the DVR is on your network and you have the username/password. 10 bonus points if you can find the RTSP URL for the video streams

Physical Install

There are 2 network ports on the IVR that can be used interchangeably. Most people only need to use one port. The second can be used if you have a more complicated environment (such as an air-gapped camera network).

• Unbox the IVR and connect it to power and network
• Connect any new camera(s) to your PoE switch(s) using a cat5e/cat6 cable

During the Activation Call

What we do:

1. Meet our customer success and sales engineering  team
2. Ensure you have a login to the Spot AI dashboard
3. Help finish any outstanding installation steps, answer any questions
4. Cloud dashboard walkthrough, help download mobile app.
5. Discuss technical success criteria for trial (ease of use, compatibility, compliance requirements, timeline to test, etc.)

What you do:

1. Create new location(s) and register your appliance(s)
2. Add cameras
3. Verify that you can view Live feeds
4. Agree to technical success criteria for trial

After the Activation Call

What we do:

1. Schedule periodic check-ins to ensure things are running smoothly
2. Answer any questions you have during the trial
3. Ensure we are delivering to the technical success criteria

What you do:

1. Use the Spot AI Dashboard and prepare any questions for your upcoming training session
2. Add any additional users and invite them to the training session
3. Ensure we are delivering to the technical success criteria

We hope this article was useful to you, please leave us a comment or feedback as it will help us improve our customer support center.