Occasionally, due to hardware malfunctions or local software issues, cameras need to be physically replaced. To maintain historical footage according to the set storage policy during replacement, it's crucial to follow certain steps.
Before proceeding with the camera's physical removal or deletion from the dashboard, consider the following:
- Check if there are any incidents (required clips) within the camera's storage policy that need to be replaced.
- Determine whether the same IP address will be reused for the replacement camera.
IMPORTANT: Deleting a camera from the dashboard will erase ALL its local footage, with NO possibility of recovery.
If there are no incidents associated with the camera that requires replacement, proceed with the following steps:
- Deactivate and delete the camera from the dashboard.
- Physically replace the old camera with a new one and connect it to the same cable run.
- Confirm that the camera cable run is plugged into a PoE switch and both data and power are being transmitted.
- The new camera should now appear in the camera list under the Configure tab for that particular location. Proceed with authentication and activation steps.
To retain the footage for the storage policy period (regardless of any incidents), it is advised to:
- Deactivate, but do not delete, the camera from the dashboard.
- Add descriptive text to the camera name for better identification (include the date when it can be safely deleted, according to the storage policy length).
- Deactivated cameras continue to contribute towards the total camera count for a location/appliance.
- If you need to access footage from deactivated cameras, please contact support for retrieving previously recorded files.
If the 'Saved Clip Backup' setting is activated for the customer's organization, any saved, shared, or case clip will be played back from the cloud rather than the local Spot Appliance. This means cameras can be safely deleted from the dashboard without risking the loss of necessary footage for cases. More information on this can be found in this article: Video Storage and Access
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